Frequently Asked Questions

Here are a few Frequently asked Questions. If you have a specific question not answered by our website then please do contact us.

What products does My Proud Moments offer?
We specialize in high-quality achievement cases designed to help children proudly display their medals, badges, and certificates. Our product range includes:

Children’s Medal, Badge & Certificate Holders
Sports Medal, Badge & Certificate Holders
Dance Medal & Certificate Holders (available in various colours)
Gymnastics Medal, Badge & Certificate Holders
Swimming Medal, Badge & Certificate Holders
Football Medal Display Case & Certificate Holder
Martial Arts Medal, Badge & Certificate Holders
Irish Dance Medal & Certificate Holder
Highland Dance Medal & Certificate Holder
Spare Inserts for Award Cases (certificate holder pages, badge holders, medal holders, scrapbook pages)

Can I customise my award case?
Our award cases come in various designs tailored to specific activities. While they are not customisable in terms of design, you can select the one that best matches the achievements you wish to display.

What materials are the award cases made from?
Each case is crafted using high-quality materials to ensure durability and a professional appearance. The cases are designed to safely store and display medals, badges, and certificates.

How do I care for my award case?
To maintain the quality of your award case:

Keep it in a cool, dry place to prevent any damage.
Avoid placing heavy objects on top to maintain its shape.
Use a soft cloth to clean the exterior; avoid abrasive materials that could scratch the surface.

Can I purchase spare inserts separately?
Yes, we offer spare inserts for our award cases, including certificate holder pages, badge holders, medal holders, and scrapbook pages. These can be purchased individually to suit your needs.

Are the award cases suitable for all ages?
Our award cases are designed with children in mind, making them ideal for displaying achievements from various activities. However, they can be used by individuals of all ages who wish to showcase their accomplishments.

Can I use the award cases for both medals and certificates?
Yes, our award cases are designed to accommodate medals, badges, and certificates, allowing you to display all your achievements in one place.

How do I place an order?
To place an order:

Visit our Shop page.
Select the product you wish to purchase.
Add it to your cart and proceed to checkout.
Enter your shipping and payment information to complete the purchase.

What payment methods do you accept?
We accept various payment methods, including major credit and debit cards. For more details, please refer to our FAQs.

How much is delivery?
Our standard UK delivery starts from £3.99 for 3-5 working day postage. We also offer tracked and next-day delivery options. For more details, please refer to our FAQs.

What happens once I place my order?
An automated email confirmation will be sent to your email address once your order has been submitted. If you do not receive this email, please check your SPAM folder or contact us at info@myproudmoments.com.

What if the goods are faulty?
If any goods you have purchased have faults when delivered, please contact My Proud Moments within 7 days to arrange their return. We will provide a pre-paid returns label, and upon receipt of the returned goods, the item will be replaced or refunded.

If you have any more questions or need further assistance, feel free to contact us.